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ONLINE SHOPPING FAQ

See below for answers to frequently asked questions about online shopping via the Bruin Bookstore.

What is the estimated delivery time for online orders?

Once your order is processed, delivery times are estimated at one to five business days within the contiguous U.S. Please remember that there may be delays due to weather or holidays. Most orders are processed within 48 business hours (weekends and holidays excluded). Due to the large volume of orders, please allow an additional seven to 10 working days for all orders placed during the start of each semester. Orders received on Saturday, Sunday and holidays will be processed on the next business day. You will receive an email confirmation when your order has been shipped.

All shipments will be sent via FedEx Home Delivery, which operates from 9 a.m. t0 8 p.m. Tuesdays through Saturdays.

How is shipping calculated?

Shipping costs are based on a flat rate of $15 plus $1 for each book. For example, if you order three books, then the total shipping would be $18.

I selected USED as my NEW/USED Preference, but my total cost is for all NEW books. Did I do something wrong?

The total cost is ALWAYS based on new books, no matter your preference. This is because our new and used textbook selection is limited and always changing. The new textbook price is the highest amount you would have to pay.

How do I use financial aid to pay for textbooks online?

On the Payment Options page, select Financial Aid and insert your seven-digit student number without the K in the account number box. Then check the verification box that authorizes the use of your financial aid funds. If your financial aid funds are not available, the bookstore will contact you before processing your order.

What if my books are more than the amount of financial aid I have been awarded?

The bookstore will contact you about how to further process your order.

When my online payment be posted to my credit card account?

Your payment should show on your account within three days.

What happens if my instructor changes or adds books?

If an instructor changes the books for your class before the books have been shipped, we will follow the Order Update Action you selected under Order Preferences when placing the order. If the books have been shipped, please refer to the bookstore’s Refund Policy.

What happens if my course is canceled by the College or I decide to drop the course?

Please see the bookstore’s Refund Policy.

Can I pick up my online order at the bookstore?

Yes. During checkout, when it will asks you, “How would you like to receive your order?” choose Pickup Order. You will receive an email notifying that the order is being processed and will be ready to be picked up within 24 hours. When you come to pick up your order, ask a bookstore employee to get the item(s) for you.

For further assistance, please contact the Bruin Bookstore at 269-965-4128.

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